What are the shipping costs for orders within the USA?
Shipping is completely free for all orders shipped to any location within the United States. Enjoy your shopping experience with us, knowing there are no hidden shipping fees!
What is the order cutoff time for same-day processing?
To ensure same-day processing, please place your order before 5 PM Eastern Time Zone (ET). Orders placed after this time will be processed on the following business day. Make sure to order before the cutoff time for expedited shipment.
Can I return or exchange my purchase if I’m not satisfied?
Absolutely! At Backyard Mania, we offer a 30-day refund and return policy. If your purchase doesn’t meet your expectations, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the item is in its original condition and packaging for a smooth return process.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with your order number and the details of the item you wish to return. We’ll provide you with the necessary instructions and a return shipping label if applicable.
Are there any items that cannot be returned?
Certain items may be exempt from our return policy, including personalized products, perishable goods, and items on sale. Please check our full return policy on our website or contact customer service for more information.
How long does it take to process returns and refunds?
Once we receive your returned item, please allow up to 5 business days for us to process your return and issue a refund. Refunds will be credited to your original method of payment. We’ll keep you updated throughout the process.
Do you offer international shipping?
Currently, we only offer shipping within the United States.
How can I contact customer support?
For any inquiries, concerns, or assistance, please fill out the contact form on our “Contact Us” page.
Phone: +1 (336) 578-1964
Email: support@kepalabergetarfun.com
Address: 1253 NC State Highway 49, Burlington, NC 27127
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time Zone (ET)