This policy is applicable to USA orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING COSTS:
Free Shipping On All Orders to USA.
HANDLING, TRANSIT & ORDER CUT OFF TIME:
In general, orders undergo a handling process within 1-3 business days (Monday to Friday) from the time of purchase. Following this, shipments are in transit for 5-10 days (Monday to Friday). Please note that the order cut-off time is 05:00 PM Eastern Time Zone (ET). Orders placed after this time will be processed on the next business day
DELIVERY TERMS
We use DHL and FedEx to deliver the product.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@kepalabergetarfun.com
TRACKING YOUR ORDER:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service By clicking Here.
Phone: +1 (336) 578-1964
Email: support@kepalabergetarfun.com
Address: 1253 NC state highway 49 Burlington, NC 27127
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM Eastern Time Zone (ET)